Getting Help with Support Cases

If you need assistance with an order, event, donation, or account issue, you can submit a support case.

Submitting a Case

1. Visit the Help section from the navigation menu
2. Click Contact Support or Submit a Case
3. Enter a subject describing your issue
4. Provide details in the message field
5. Click Submit

You'll receive a confirmation email with your case number.

Tracking Your Case

Log into your account and visit the Help section to see:

• Open cases with their current status
• Resolved cases and their resolutions
• Any comments or updates from support staff

Adding Information

If you need to provide additional details after submitting:

1. Open your case from the Help section
2. Add a comment with the new information
3. Support staff will be notified of your update

Case Statuses

• Open: Your case has been received and is awaiting review
• In Progress: Support staff is actively working on your issue
• Resolved: Your issue has been addressed
• Closed: The case has been finalized