Frequently Asked Questions

Visit the Sign Up page and choose your preferred method:

Email sign-up: Enter your name, email, and create a password. You'll receive a confirmation
email to verify your address.

Google sign-up: Click "Continue with Google" to sign up instantly using your Google account.
No password needed—your account is created automatically with your Google profile info.

After signing up, you can access your orders, tickets, donations, and purchase history all in one place.

Click "Forgot Password" on the login page and enter your email address. We'll send you a
secure link to reset your password. The link expires in 2 hours for security purposes.
If you don't receive the email, check your spam folder.

Log in to your account and navigate to Account Settings. From there, you can update your
name, email, phone number, and notification preferences. Changes are saved automatically.

To delete your account, go to Account Settings and scroll to the bottom of the page.
Click "Delete Account" and confirm your decision. This action is permanent and will
remove all your data, including order history and saved information.

Each email address can only be associated with one account. If you need to manage
multiple organizations, you can be invited as a staff member to other accounts
while maintaining your personal account.

Yes! When checking out as a guest, you'll see an option to "Create an account to track
your orders." If you check this box, we'll automatically create an account for you after
your purchase is complete. You'll receive a welcome email with a link to set your password.
This lets you track your orders, access digital downloads, and view your purchase history.

No, you can checkout as a guest without creating an account. Your order confirmation
and any digital downloads will be sent to the email address you provide at checkout.
However, creating an account gives you benefits like order tracking, saved addresses,
and easy access to your purchase history and downloads.

You can access your order history using just your email address! Go to /account/login
and enter your email. You'll receive a magic link that lets you securely view all your
past orders, tickets, and donations across all organizations on Equipoise. No password
needed - just check your email for the login link.

Each email address has its own order history. If you've used different emails, you'll
need to log in with each email separately to see those orders. To consolidate your
history going forward, consider creating a full account and always using the same
email for future purchases.

Visit the auction page and enter your bid amount in the bidding form. Your bid must meet
the minimum next bid amount shown. Click "Place Bid" to submit. You'll receive a
confirmation email and be notified if you're outbid.

You'll receive an email notification letting you know someone has placed a higher bid.
You can return to the auction page and place a new bid at any time before the auction
ends. There's no limit to how many times you can bid.

Anti-snipe protection prevents last-second bidding from unfairly winning auctions.
If a bid is placed in the final minutes of an auction, the end time is automatically
extended to give other bidders a chance to respond. The extension length varies by auction.

A reserve price is the minimum amount the seller will accept. If bidding doesn't reach
the reserve price, the item may not be sold. You'll see "Reserve not met" on the auction
page until bids reach the threshold.

Some auctions offer a "Buy Now" option that lets you purchase the item immediately at a
fixed price without waiting for the auction to end. Once someone uses Buy Now, the auction
ends and the item is sold.

After an auction ends, the winning bidder is notified and payment is collected. The
organization then settles the auction, confirming all transactions are complete. You'll
receive a receipt once your payment is processed.

Two-factor authentication adds an extra layer of security to your account. After entering
your password, you'll need to enter a 6-digit code from an authenticator app like Google
Authenticator or Authy. This ensures that even if someone learns your password, they
can't access your account without your phone.

Go to Account Settings > Security > Two-Factor Authentication. Click "Enable 2FA" and
scan the QR code with your authenticator app. Enter the 6-digit code to confirm setup.
Make sure to save your backup codes in a secure location.

Backup codes are one-time use codes that let you log in if you lose access to your
authenticator app. When you enable 2FA, you'll receive 10 backup codes. Store these
in a secure location. Each code can only be used once.

Use one of your backup codes to log in. If you don't have backup codes, contact
support with proof of identity and we'll help you regain access to your account.
This process may take 24-48 hours for security verification.

Accounts are locked after 5 failed login attempts to protect against unauthorized
access. You'll receive an email with an unlock link. If you didn't attempt to log in,
we recommend changing your password immediately after unlocking your account.

Contact forms allow you to reach out to an organization directly from their website.
Fill in your information and message, and the organization will receive your inquiry
and respond via email.

Yes, you'll see a confirmation message on screen after submitting the form. Depending
on the organization's settings, you may also receive a confirmation email with a copy
of your submission.

After your purchase is complete, you'll receive an email with download links. You can also
access your downloads anytime by logging into your account and visiting the Downloads section.
Each download link is unique to your purchase and can be used a limited number of times.

Download links typically expire after 72 hours (3 days), though this may vary by product.
You can see the expiration date in your download email and in your account's Downloads section.
If your link expires before you download, contact support for assistance.

Most products allow 5 downloads per purchase. This allows you to download on multiple devices
or re-download if needed. You can see your remaining downloads in your account. If you need
additional downloads, contact support.

Common formats include PDF, ZIP, MP3, MP4, and more. The specific format depends on the product.
Check the product description for details about the file format and size before purchasing.
Most files work on all modern devices and operating systems.

First, check that your download link hasn't expired and you haven't exceeded the download limit.
Try using a different browser or disabling browser extensions. If you're on mobile, try
downloading on a computer instead. If issues persist, contact support with your order number.

Due to the nature of digital products, refunds are generally not available once files have
been downloaded. However, if you experience technical issues preventing access to your files,
or if the product doesn't match its description, please contact support for assistance.

Download links are for personal use only and should not be shared. Each link is tied to your
purchase and has a limited number of downloads. Sharing links may result in you being unable
to download your own files. To give someone else the product, they should make their own purchase.

If you still have remaining downloads and your link hasn't expired, simply download the files
again from your email or account. If your link has expired or you've used all downloads,
contact support and we'll help you get access to your files again.

Tax-deductibility depends on the organization's 501(c)(3) status. After your donation,
you'll receive a tax receipt indicating the deductible amount. Consult a tax professional
for advice specific to your situation.

During the donation process, select "Make this a monthly gift" (or your preferred
frequency). You can manage, pause, or cancel your recurring donation at any time
from your account settings.

Yes! During checkout, check the "Make my donation anonymous" box. Your name won't
be displayed publicly, though we'll still have your information for tax receipt
purposes.

Payment processing incurs a small fee (typically 2.9% + $0.30). By choosing to cover
the fee, you ensure that 100% of your intended donation amount goes to the organization.
This is optional but greatly appreciated.

Log in to your account and go to "My Donations." Find your recurring donation and
click "Cancel." Your donation will stop at the end of the current billing period.
You can restart it at any time.

A donation campaign is a focused fundraising initiative with its own page, goal, and
timeline. Organizations create campaigns for specific purposes like building renovations,
emergency relief, or annual fund drives. Each campaign has a dedicated page where you can
see the progress toward the goal and make a donation.

Yes! Visit the organization's campaign page to see all active campaigns. Click on any
campaign to view details and make a donation. You can choose from preset amounts or enter
a custom amount. Campaign donations go directly toward that specific initiative's goal.

Once your order ships, you'll receive an email with tracking information including the carrier
and tracking number. You can also view tracking by logging into your account and visiting
Order History. Click on any order to see its current shipping status and estimated delivery date.

Orders go through several statuses: Pending means payment is processing. Successful means
payment completed and the order is awaiting fulfillment. Shipped means your items are on the way.
Delivered means the carrier confirmed delivery. Cancelled means the order was cancelled before
shipping. Refunded means a refund has been processed.

First, check around your property for the package—it may have been left in a safe location.
Check with neighbors in case it was delivered to a nearby address. If you still can't find it,
contact us with your order number within 7 days of the delivery date and we'll work with the
carrier to locate your package or issue a replacement.

Carrier selection depends on the seller's shipping configuration. Most orders ship via USPS,
UPS, or FedEx based on the best rate and service for your location. If you have carrier
preferences, you may see options at checkout depending on the seller's setup.

If your package arrives damaged, take photos of the packaging and damaged items before discarding
anything. Contact us within 48 hours with your order number and photos. We'll file a claim with
the carrier and arrange for a replacement or refund. Keep all packaging until the claim is resolved.

If you order multiple items, they may ship together in one package or separately depending on
product availability and warehouse locations. You'll receive tracking for each shipment.
Combined shipments help reduce packaging and shipping costs.

Getting started is easy! There are two paths depending on your needs:

For individuals: Visit the Sign Up page to create a personal account. You can sign up with
your email or use Google for one-click registration. Personal accounts let you track orders,
access tickets, manage donations, and view purchase history.

For organizations: Visit the Join page to create an organization account. Choose your plan
(starting with our free Starter plan), fill in your organization details, and you'll have access
to the full dashboard for ticketing, eCommerce, and donor management.

Personal accounts are for individuals who want to track their purchases, tickets, and donations
across different organizations on Equipoise. Create one by signing up at the Portal.

Organization accounts are for businesses, nonprofits, artists, and venues that want to sell
products, tickets, accept donations, and manage their audience. Create one by joining at the
Join page and selecting a plan.

You can have both! Many users have a personal account for their own purchases AND an organization
account for their business or nonprofit.

Yes! Our Starter plan is completely free forever. It includes up to 10 products or events,
basic eCommerce features, dashboard access, and standard support. It's perfect for getting
started or testing the platform. You can upgrade anytime to unlock more features.

We offer three convenient ways to sign in without a password:

Apple Sign In: Click "Continue with Apple" for a privacy-focused login. Apple can hide your
email address if you prefer. Great for iOS and Mac users.

Google Sign In: Click "Continue with Google" to use your Google account. Fast and familiar
for Gmail users.

Microsoft Sign In: Click "Continue with Microsoft" to use your Microsoft or work account.
Perfect for organizations using Microsoft 365 or Azure AD.

All options create your account instantly using your profile information from that provider.

Apple Sign In offers enhanced privacy. When you click "Continue with Apple", you can choose
to share your real email or use Apple's private relay email (which forwards to your real address).
Apple only shares your name on the first sign-in, so we'll securely store it for future logins.
No password is needed—Apple handles authentication through Face ID, Touch ID, or your device passcode.

Product pages display real-time inventory status. Items show as "In Stock", "Low Stock" (limited
quantity), or "Out of Stock". Some products may show the exact quantity available. If an item
is out of stock, you may be able to sign up for a notification when it's back in stock.

We reserve inventory when you add items to your cart during checkout. However, inventory is only
confirmed when your payment completes. In rare cases where an item sells out before your payment
processes, we'll contact you to offer alternatives or a full refund.

Yes! On out-of-stock product pages, look for the "Notify Me" button. Enter your email address
and we'll send you a notification when the item is back in stock. These notifications are
automatic and you can unsubscribe at any time.

If another customer purchases items while you're shopping, the available inventory may decrease.
If you try to checkout with more items than available, we'll automatically adjust your cart
quantity to match what's in stock. You'll see a notice about this adjustment before completing
your purchase.

You can subscribe through several ways: by purchasing a product or ticket, making a
donation, filling out a signup form on the organization's website, or visiting their
hosted signup page. If the organization uses double opt-in, you will need to click a
confirmation link in your email to complete your subscription.

Every email includes an unsubscribe link at the bottom. Click the link to immediately
opt out of future emails from that organization. You can also manage your email
preferences from your account settings. Unsubscribe requests are honored immediately
as required by law.

Once your order ships, you'll receive an email with a tracking number and link.
You can also view tracking information in your account under Order History.
Click on any order to see its current status and estimated delivery date.

Orders can be modified within 1 hour of placement if they haven't started processing.
Go to Order History, find your order, and click "Modify Order." After 1 hour or once
processing begins, changes are no longer possible.

Orders can be cancelled before they ship. Go to Order History and click "Cancel Order"
on the order you wish to cancel. Once an order has shipped, you'll need to initiate
a return instead.

Standard shipping takes 5-7 business days. Expedited shipping (2-3 business days) and
overnight shipping options are available at checkout for an additional fee. Print-on-demand
items may take an additional 2-3 days for production.

Currently, we ship to the United States, Canada, and select international destinations.
International shipping times vary by location (typically 10-21 business days). Additional
customs fees may apply and are the responsibility of the recipient.

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover),
Apple Pay, Google Pay, and bank transfers for larger purchases. All payments are processed
securely.

Yes! We use PCI-DSS Level 1 compliant payment processing (the highest level of security
certification). We never store your full card number on our servers. All transactions
are encrypted using industry-standard TLS encryption.

For one-time purchases, your card is charged immediately when you complete checkout.
For recurring donations or subscriptions, you'll be charged on the same day each month
(or year, depending on your billing cycle).

Payments can be declined for several reasons including insufficient funds, incorrect
card details, expired card, or your bank blocking the transaction. Try using a different
payment method or contact your bank if the issue persists.

Yes! A receipt is automatically emailed to you after every purchase. You can also view
and download receipts from your account under Order History. For donations, you'll
receive a tax-deductible receipt that meets IRS requirements.

Pay What You Will (PWYW) lets you choose your own price for certain digital products.
There may be a minimum price set by the seller, but above that, you decide what the
product is worth to you. It's a flexible way to support creators while getting great content.

The Starter plan is completely free and includes: up to 10 products, up to 1,000 subscribers,
basic eCommerce features, access to the dashboard, and standard support. It's perfect for
getting started or testing the platform. You can upgrade anytime to unlock more features
and remove limits.

Many PWYW products have a minimum price to ensure the creator receives fair compensation.
The minimum is clearly displayed on the product page. Some products may have a $0 minimum,
allowing free downloads. You can always pay more than the minimum to show extra support.

We charge a small platform fee on each transaction, which includes payment processing:

• Store/Product Sales: 3.9% + $0.35 (payment processing + 1% + 5¢ platform fee)
• Ticket Sales: 3.9% + $0.35 (payment processing + 1% + 5¢ platform fee)
• Donations: 3.4% + $0.30 (payment processing + 0.5% platform fee)

You can choose to pass these fees to your customers (shown as a service fee at checkout)
or include them in your prices. Configure this in Settings > Checkout.

Yes! You can change your plan at any time from your Account Settings. When upgrading, you'll receive
immediate access to new features and be charged a prorated amount for the remainder of your billing period.
When downgrading, the change takes effect at your next billing date, and you'll retain access to premium
features until then.

The suggested price is what the creator recommends for their product. It's often based on
the value of the content or comparable market prices. You're not required to pay this amount—
you can pay more or less (above the minimum). The suggestion is just a helpful reference point.

Yes! Our Growth, Professional, and Organization plans include a 14-day free trial. No credit card is
required to start your trial—just sign up, choose your plan, and start exploring. You'll only be
charged if you decide to continue after the trial ends.

Paying above the minimum directly supports the creator and helps them continue making great
content. Think of it like tipping—if you love the product or want to support the creator's
work, paying more is a wonderful way to show appreciation. Every extra dollar makes a difference.

Before your trial ends, we'll send you a reminder email. If you've added a payment method, your subscription
will automatically begin. If not, your account will transition to the free Starter plan, and you'll retain
access to all your data. You can upgrade at any time to resume premium features.

Once you've completed checkout, your price is locked in and cannot be changed. If you'd like
to provide additional support, you can make a separate donation or purchase the product again
at a higher price. Consider your chosen price carefully before completing your purchase.

Yes! We offer special pricing for registered 501(c)(3) nonprofit organizations. Contact our support team
with your organization's EIN (Employer Identification Number), and we'll apply your nonprofit discount.
We also occasionally offer promo codes for special programs and events.

Yes! Regardless of how much you pay (above the minimum), you receive the exact same product
and files. PWYW is about flexible pricing, not tiered content. You won't miss out on anything
by paying the minimum, and you won't get extras by paying more—though the creator will appreciate it!

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover) for subscription
payments. All payments are processed securely. We currently don't accept PayPal, ACH bank transfers, or
invoicing for subscription payments.

You can apply a promo code during signup on the plan selection page. Look for the "Have a promo code?"
link and enter your code. The discount will be applied immediately and shown in your order summary.
Promo codes may offer percentage discounts, extended trials, or other special offers.

Monthly billing charges you each month with the flexibility to cancel anytime. Annual billing offers
a significant discount (typically 2 months free) but charges once per year. Both options include the
same features—annual billing simply saves you money if you're committed to using the platform long-term.

Print-on-Demand products are created only when a customer orders them. Instead of keeping
inventory, items like t-shirts, mugs, and posters are printed and shipped directly by a
production partner (Printify). This means no upfront inventory costs and no risk of unsold stock.

POD orders typically take 3-7 business days for production plus shipping time. Total delivery
is usually 7-14 business days for US orders, longer for international. Production time varies
by product type—apparel takes longer than printed items like posters or stickers.

Because POD items are custom-made for you, they generally cannot be returned unless there's
a defect or error in the printing. If you receive a damaged or incorrectly printed item,
contact us with photos within 14 days and we'll arrange a replacement or refund.

Print-on-Demand products are produced and shipped by our printing partner, not from our
warehouse. This means they ship separately from regular inventory items. You'll receive
separate tracking information for each shipment.

Our POD partner (Printify) uses high-quality printing techniques including DTG (direct-to-garment)
for apparel and premium paper stocks for printed items. Colors may vary slightly from screen
displays due to differences between digital and printed color. Most products exceed industry
quality standards.

Log in to your account and go to the "My Connections" page. Here you'll see every organization
you've interacted with on Equipoise, along with a summary of your activity with each one.
Each organization can only see their own records—they cannot see your activity with other organizations.

Go to "My Connections" and click "Download My Data" at the bottom of the page. You'll receive
a complete export of your data in JSON format, including your contact information, all organization
connections, purchase history, donation history, and email preferences. This complies with GDPR's
right to data portability.

Go to "My Connections" and click "Delete My Account" at the bottom of the page. This will
permanently anonymize your personal information across all organizations. We retain anonymized
transaction records for legal/accounting purposes, but they will no longer be linked to your
identity. This process is irreversible—consider downloading your data first.

No. Each organization can only see their own records with you. Organization A cannot see your
purchases, donations, or subscriptions with Organization B. Your cross-organization activity
is completely private. Only platform administrators have access to cross-account data, and all
such access is logged for auditing.

You have two options. First, you can click the unsubscribe link at the bottom of any email
from that organization. Second, go to "My Connections", click on the organization, and update
your communication preferences. You can control email, physical mail, and SMS preferences
separately for each organization.

Disconnecting unsubscribes you from all communications and disconnects your contact record with
that organization. Your transaction history (purchases, donations) is preserved but you'll
no longer receive any marketing or communications from them. You can reconnect later if you
make another purchase or donation.

Your personal data is protected with industry-standard AES-256-GCM encryption at rest and TLS 1.3
encryption in transit. Here's specifically what we encrypt:

Encrypted data includes:

• Email addresses (encrypted but searchable for login)
• Names on administrative user accounts
• Phone numbers
• Physical addresses (mailing, shipping, billing)
• IP addresses from logins and transactions
• Private notes and messages
• API keys and authentication tokens

Not encrypted (with good reason):

• Contact/member names (to enable search functionality - email and phone remain protected)
• Organization/business names (public business information)
• Public content you create (event names, product descriptions)
• Transaction amounts (needed for financial reporting)

We never store credit card numbers - all payments go through PCI-DSS Level 1 certified
payment processing. We never sell your data to third parties.

We carefully balance security with functionality. Some data isn't encrypted because:

Search functionality: To search contacts by name, the database needs to read the names.
Encrypted data can't be searched with partial matching (like typing "joh" to find "John").
We encrypt highly sensitive data like email addresses, phone numbers, and addresses, while
keeping names unencrypted to enable the search features you need. Names are considered
lower-sensitivity compared to contact details.

Public information: Things like event names, product titles, and organization names are
meant to be publicly displayed. Encrypting and decrypting them would add overhead without
security benefit since they're shown publicly anyway.

Financial reporting: Transaction amounts must be readable for analytics, tax reporting,
and reconciliation. The amounts themselves aren't personally identifiable—it's the connection
to your email and address (which ARE encrypted) that matters.

We focus encryption on data that could directly identify or harm you if exposed: email addresses,
phone numbers, physical addresses, and authentication credentials.

We use only essential cookies required for the platform to function: session cookies for login,
CSRF protection tokens for security, and preference cookies to remember your settings. We do not
use any advertising, tracking, or third-party analytics cookies. See our Cookie Policy for details.

Yes. Equipoise is fully GDPR compliant. You can access your data, correct inaccuracies, request
deletion, export your data, and manage your consent preferences at any time. All data processing
has a lawful basis, and we maintain records of processing activities as required. Contact
legal@equipoi.se for any GDPR-related requests.

Each organization can have a different shipping address for you. Go to "My Connections", click
on the organization, and update your address in the contact settings. By default, organizations
use your global contact address, but you can override this with organization-specific addresses
for more control.

Most items can be returned within 30 days of delivery for a full refund. Items must
be unused and in original packaging. Some items like digital downloads, personalized
products, and final sale items cannot be returned.

Go to Order History in your account, find the order, and click "Request Return."
Select the items you wish to return and the reason. You'll receive a prepaid return
label via email within 24 hours.

Refunds are processed within 5-7 business days of receiving your return. The refund
will appear on your original payment method within 3-5 additional business days
depending on your bank.

For defective or incorrect items, return shipping is free. For other returns, shipping
costs may be deducted from your refund unless otherwise specified in the return policy
or current promotions.

We ship via USPS, UPS, FedEx, and DHL depending on your location and shipping speed
selected. The carrier is displayed at checkout and in your shipping confirmation email.

Address changes can only be made before your order ships. Contact support immediately
with your order number and new address. Once shipped, the package cannot be rerouted.

Contact us within 30 days of the expected delivery date. We'll work with the carrier
to locate your package or file a claim. For damaged items, please keep all packaging
and take photos of the damage.

Free shipping offers vary by promotion and order value. Check the current offers
on our homepage. Some products may qualify for free shipping while others may have
minimum order requirements.

Visit the Help section and click "Contact Support" or "Submit a Case." Describe your
issue, attach any relevant screenshots, and submit. You'll receive a confirmation email
with your case number for tracking.

Log into your account and visit the Help section. Your open and resolved cases are
listed with their current status. You can also add comments or additional information
to an existing case.

Most support cases receive an initial response within 24-48 hours during business days.
Complex issues may take longer to investigate. You'll be notified by email whenever
there's an update on your case.

We support the latest versions of Chrome, Firefox, Safari, and Edge. For the best
experience, keep your browser updated. Internet Explorer is not supported.

First, try clearing your browser cache and cookies, then refresh the page. If the issue
persists, try a different browser. For ongoing issues, contact support with details
about your browser, device, and the specific problem you're experiencing.

Our website is fully responsive and works great on mobile devices. We recommend adding
it to your home screen for quick access. A dedicated mobile app is planned for future
release.

You can reach our support team via the Help section of your account, by emailing
support@example.com, or through our contact form. We typically respond within
24 hours on business days.

We take data protection seriously. All personal information is encrypted at rest
and in transit. Sessions automatically expire after 30 minutes of inactivity,
and changing your password invalidates all other active sessions. We never sell
your data to third parties. For details, please review our Privacy Policy
accessible from the footer of any page.

Yes! Your public store and event pages include automatic SEO features:
structured data (JSON-LD) for products and events, Open Graph tags for
social sharing, Twitter Card metadata, an XML sitemap, and canonical URLs.
These features help search engines discover and display your content in
rich results. No additional setup is needed — it works automatically.

After purchase, your tickets are emailed to you and always available in your account.
Log in and go to Account > Tickets to see all your tickets. Each ticket displays:

• Event name, date, and venue location
• Your unique QR code for event entry
• Ticket type (General Admission, VIP, etc.)
• Check-in status if you've already entered

You can display the QR code on your phone screen or use the Print button to save a copy.

Yes! Go to Account > Tickets, select the ticket you want to transfer, and click
the Transfer Ticket button. Enter the recipient's email address and they'll receive
the ticket via email. Once transferred, the ticket is removed from your account and
added to theirs.

Note: Some tickets may not be transferable based on event policies. The Transfer button
only appears for tickets that can be transferred.

Don't worry! Your tickets are always available in your account. Log in and go to
Account > Tickets to view them anytime. You can display the QR code on your phone
or use the Print button to save a new copy.

If you purchased as a guest, you can still access your tickets using the magic link
login—just enter your email at the login page and we'll send you access.

Refund policies vary by event. Some events offer full refunds up to a certain date,
while others are non-refundable. Check the event page for the specific refund policy.
Cancelled events are always fully refunded.

Bring your ticket (on your phone or printed) and a valid photo ID that matches the
name on the ticket. Some events may have additional requirements listed on the
event page or in your confirmation email.

Visit /account/login and enter the email address used when purchasing your tickets.
We'll send you a secure login link via email. Click the link to access your account
where you can view all your tickets, download them again, or check event details.
The link expires after 15 minutes for security.

Go to Account > Tickets and click on any ticket to see its QR code. The QR code
is displayed large and centered for easy scanning at the venue.

Tips for smooth entry:

• Open your ticket before you reach the check-in line
• Turn up your screen brightness
• Hold your phone steady for the scanner
• If you prefer paper, use the Print button to save a copy

Your ticket also shows a backup code you can give verbally if the QR code won't scan.

Event times are displayed in the event's local time zone. You'll see a time zone
abbreviation (e.g., "EST", "PST") next to the date on the event page so you always
know the correct local time. If you're traveling from a different time zone, be sure
to account for the difference when planning your arrival.

When an event is sold out, a Join the Waitlist form appears on the event page.
Enter your email address and optionally your name to join the queue. If tickets
become available (through cancellations, refunds, or capacity increases), you'll
receive an email notification in the order you signed up (first come, first served).

Important: You can only join the waitlist once per event. If you've already
signed up, you'll see a message letting you know.

Once you receive a waitlist notification email, you have 48 hours to purchase
tickets using the priority link in the email. After 48 hours, your priority access
expires and the next person on the waitlist will be notified.

Tip: Keep an eye on your inbox (and spam folder) so you don't miss the
notification when tickets become available.

Click the heart icon on any product page to add it to your wishlist. You can view your
saved items anytime by clicking the wishlist icon in the navigation. Items remain on
your wishlist until you remove them or add them to your cart.

You can browse and save items without an account, but your wishlist is tied to your
browser session. To keep your wishlist across devices and visits, create an account
or log in. Your session wishlist will merge with your account wishlist.

Visit your wishlist page and click "Add to Cart" next to any item. The item will be
added to your shopping cart with the current price and availability. Items that are
out of stock will show as unavailable.