Legal
Refund & Cancellation Policy
Clear rules. Fair treatment. No surprises.
Last updated: March 2026
The Short Version
Subscriptions can be canceled anytime—no penalties, no hassle. Product and ticket refunds are handled by the organization you purchased from. We provide the tools; they set the policy. If something goes wrong, we'll help mediate.
Platform Subscriptions
Cancellation
You may cancel your Equipoise subscription at any time from your account settings. When you cancel, your subscription remains active until the end of your current billing period. You will not be charged again after cancellation.
Prorating
If you downgrade your plan mid-cycle, the change takes effect at the start of your next billing period. If you upgrade, the new rate applies immediately and is prorated for the remainder of the current period.
Subscription refunds
Subscription fees are generally non-refundable. However, if you cancel within 48 hours of your first payment and have not processed any transactions through the platform, we will issue a full refund upon request. Contact us at sales@equipoi.se.
Product Purchases
How product refunds work
When you purchase a product through Equipoise, your transaction is with the individual organization (the "Merchant"), not with Equipoise. Each Merchant sets their own return and refund policies.
Requesting a product refund
- Step 1: Contact the Merchant directly through their storefront or the order confirmation email you received.
- Step 2: The Merchant will review your request according to their refund policy.
- Step 3: If approved, the refund is processed back to your original payment method. Refunds typically appear within 5–10 business days.
If you can't reach the Merchant
If the Merchant is unresponsive or you believe the transaction was fraudulent, contact us at support@equipoi.se. We will make reasonable efforts to mediate the dispute. You also have the right to initiate a chargeback through your bank or card issuer.
Ticket Purchases
Event ticket refunds
Ticket refund policies are set by the event organizer. Some events may allow full refunds before a cutoff date, partial refunds, or no refunds at all. The refund policy is displayed at the time of purchase.
Canceled or rescheduled events
If an event is canceled by the organizer, you are entitled to a full refund. If an event is rescheduled, the organizer will communicate updated details and any refund options available to you.
Complimentary tickets
Complimentary (comped) tickets involve no financial transaction and are not eligible for refunds.
Donations
One-time donations
Donations are generally non-refundable, as they are voluntary contributions. If a donation was made in error or you believe it was unauthorized, contact the organization directly or reach out to us for assistance.
Recurring donations
You may cancel a recurring donation at any time through your account settings. Cancellation stops future charges but does not refund previous donations. If you need a refund on a specific recurring charge, contact the organization.
Chargebacks and Disputes
If you are unable to resolve a refund request with a Merchant, you have the right to dispute the charge through your bank or credit card issuer. We cooperate with payment processors during the dispute process and provide transaction records as needed.
Please note that filing a chargeback should be a last resort after attempting to resolve the issue directly with the Merchant and with our support team.
Processing Fees
When a refund is issued, payment processing fees (charged by our payment processor) may not be recoverable. This means the Merchant may receive a slightly lower refund amount than the original transaction. This does not affect the Buyer—Buyers always receive a full refund of the amount they paid.
Contact Us
Questions about refunds? Contact us at support@equipoi.se.