Keeping Your Account Secure

Your account contains personal information and payment methods. This guide covers everything you can do to keep it safe.

The Security Essentials

Here are the three most important things you can do:

1. Use a Strong, Unique Password

A good password is:

  • Long: At least 12 characters
  • Unique: Not used anywhere else
  • Complex: Mix of letters, numbers, and symbols
  • Not guessable: Avoid birthdays, pet names, common words

Good examples:

  • Coffee-Table-Mountain-99!
  • xK9#mPq2$vNw8@Lz

Bad examples:

  • password123
  • john1985
  • Your email address

Tip: Use a password manager like 1Password, Bitwarden, or LastPass to generate and store strong passwords.

2. Enable Two-Factor Authentication

Two-factor authentication (2FA) is your best protection. Even if someone steals your password, they can't access your account without your phone.

Set up 2FA now →

3. Use a Secure Email Address

Your email is the key to your account. If someone accesses your email, they can:

  • Reset your password
  • See order confirmations
  • Access personal information

Make sure your email account has:

  • A strong, unique password
  • Two-factor authentication enabled
  • Recovery options set up

Security Settings Checklist

Go through each of these in your Account Settings:

  • [ ] Strong password set
  • [ ] Two-factor authentication enabled
  • [ ] Backup codes saved
  • [ ] Recovery email verified
  • [ ] Active sessions reviewed
  • [ ] Connected apps reviewed

Recognizing Phishing Attempts

Phishing is when someone pretends to be us to steal your information.

Signs of a Phishing Email

  • Wrong sender: Check the actual email address, not just the name
  • Urgent threats: "Your account will be deleted in 24 hours!"
  • Suspicious links: Hover over links to see where they really go
  • Spelling errors: Professional companies proofread
  • Asking for passwords: We never ask for your password via email

What We'll Never Ask For

  • Your password
  • Your full credit card number
  • Your social security number
  • Your authentication codes

If You're Unsure

  1. Don't click any links in the suspicious email
  2. Go directly to our website by typing the address
  3. Log in normally to check your account
  4. Contact support if you have questions

Protecting Your Payment Methods

Stored Payment Methods

  • Only save payment methods on devices you trust
  • Remove old or unused payment methods
  • Review your saved methods periodically

At Checkout

  • Look for the lock icon in your browser
  • Verify you're on our official website
  • Don't enter payment info on public WiFi without a VPN

What to Do If Something Goes Wrong

If You Think Your Account Was Compromised

  1. Change your password immediately
  2. Enable 2FA if not already on
  3. Review active sessions and terminate suspicious ones
  4. Check recent orders for unauthorized purchases
  5. Contact support if you see problems

If You See Unauthorized Purchases

  1. Contact us immediately
  2. We'll investigate and reverse fraudulent charges
  3. You may need to get a new card from your bank
  4. Consider filing a fraud report

If You Receive Suspicious Emails

  1. Don't click any links
  2. Forward the email to support@equipoi.se
  3. Delete the email
  4. If you already clicked something, change your password

Security Tips for Shared Devices

If you ever use a shared or public computer:

  • Never save your password when the browser asks
  • Always log out when you're done
  • Use incognito/private mode if possible
  • Clear browser data after your session
  • Don't check "remember me" on login

Keeping Your Information Current

Update your account when things change:

  • New email? Update it in settings
  • New phone? Set up 2FA on the new device
  • Moved? Update your shipping address
  • New credit card? Remove the old one, add the new

Regular Security Maintenance

Make it a habit to check these monthly:

  1. Active sessions: Any you don't recognize?
  2. Connected accounts: Any apps you don't use?
  3. Saved payment methods: Any outdated cards?
  4. Email address: Still current?
  5. Password: Consider changing if it's been a while

Summary: Your Security Checklist

Action Priority Status
Strong, unique password Essential ☐
Two-factor authentication Essential ☐
Backup codes saved Essential ☐
Regular session review Recommended ☐
Secure email account Recommended ☐
Password manager Helpful ☐

Taking these steps significantly reduces your risk. Security is an ongoing practice, not a one-time setup!