Using Promo Codes

Promo codes offer discounts on your Equipoise subscription. This guide explains how to use them.

Applying a Promo Code

During Signup

  1. Visit the pricing page
  2. Select your plan
  3. Look for "Have a promo code?" link
  4. Click to expand the code field
  5. Enter your code
  6. Click Apply

The discount will appear in your order summary.

On an Existing Account

Some promo codes work for existing subscribers:

  1. Go to Account Settings > Subscription
  2. Click Apply Promo Code
  3. Enter the code
  4. The discount applies to your next bill

Types of Discounts

Percentage Off

Example: "20% off your first year"

  • Applied to your subscription price
  • May apply to first payment only or ongoing

Fixed Amount Off

Example: "$10 off per month"

  • Flat discount on your bill
  • Often limited to certain plans

Extended Trial

Example: "30-day free trial instead of 14"

  • Extends your trial period
  • No charge until trial ends

Free Months

Example: "First 2 months free"

  • Full subscription at no cost
  • Regular billing begins after

Finding Promo Codes

Promo codes are available through:

  • Welcome emails from partners
  • Special events and conferences
  • Nonprofit programs
  • Seasonal promotions
  • Referral programs

Promo Code Restrictions

Some codes have restrictions:

  • Plan-specific: Only works for certain plans
  • New users only: Can't be used by existing subscribers
  • One-time use: Each code used only once
  • Expiration date: Must be used before deadline
  • Usage limit: Limited number of redemptions

Troubleshooting

"Code not valid"

The code may be:

  • Expired
  • Already used
  • Not applicable to your plan
  • Entered incorrectly (check spelling)

"Code not applicable"

The code may require:

  • A specific plan tier
  • New customer status
  • Annual billing

"Code already redeemed"

  • Each code can only be used once per account
  • Some codes have a global usage limit

Combining Codes

Generally, only one promo code can be used per subscription. You cannot stack multiple discounts.

Questions About Codes

If you received a code that isn't working:

  1. Check the source for restrictions
  2. Verify the code spelling
  3. Contact support with the code and where you received it