Account

Visit the Sign Up page and choose your preferred method:

Email sign-up: Enter your name, email, and create a password. You'll receive a confirmation
email to verify your address.

Google sign-up: Click "Continue with Google" to sign up instantly using your Google account.
No password needed—your account is created automatically with your Google profile info.

After signing up, you can access your orders, tickets, donations, and purchase history all in one place.

Click "Forgot Password" on the login page and enter your email address. We'll send you a
secure link to reset your password. The link expires in 2 hours for security purposes.
If you don't receive the email, check your spam folder.

Log in to your account and navigate to Account Settings. From there, you can update your
name, email, phone number, and notification preferences. Changes are saved automatically.

To delete your account, go to Account Settings and scroll to the bottom of the page.
Click "Delete Account" and confirm your decision. This action is permanent and will
remove all your data, including order history and saved information.

Each email address can only be associated with one account. If you need to manage
multiple organizations, you can be invited as a staff member to other accounts
while maintaining your personal account.

Yes! When checking out as a guest, you'll see an option to "Create an account to track
your orders." If you check this box, we'll automatically create an account for you after
your purchase is complete. You'll receive a welcome email with a link to set your password.
This lets you track your orders, access digital downloads, and view your purchase history.

No, you can checkout as a guest without creating an account. Your order confirmation
and any digital downloads will be sent to the email address you provide at checkout.
However, creating an account gives you benefits like order tracking, saved addresses,
and easy access to your purchase history and downloads.

You can access your order history using just your email address! Go to /account/login
and enter your email. You'll receive a magic link that lets you securely view all your
past orders, tickets, and donations across all organizations on Equipoise. No password
needed - just check your email for the login link.

Each email address has its own order history. If you've used different emails, you'll
need to log in with each email separately to see those orders. To consolidate your
history going forward, consider creating a full account and always using the same
email for future purchases.