Tickets

After purchase, your tickets are emailed to you and always available in your account.
Log in and go to Account > Tickets to see all your tickets. Each ticket displays:

• Event name, date, and venue location
• Your unique QR code for event entry
• Ticket type (General Admission, VIP, etc.)
• Check-in status if you've already entered

You can display the QR code on your phone screen or use the Print button to save a copy.

Yes! Go to Account > Tickets, select the ticket you want to transfer, and click
the Transfer Ticket button. Enter the recipient's email address and they'll receive
the ticket via email. Once transferred, the ticket is removed from your account and
added to theirs.

Note: Some tickets may not be transferable based on event policies. The Transfer button
only appears for tickets that can be transferred.

Don't worry! Your tickets are always available in your account. Log in and go to
Account > Tickets to view them anytime. You can display the QR code on your phone
or use the Print button to save a new copy.

If you purchased as a guest, you can still access your tickets using the magic link
login—just enter your email at the login page and we'll send you access.

Refund policies vary by event. Some events offer full refunds up to a certain date,
while others are non-refundable. Check the event page for the specific refund policy.
Cancelled events are always fully refunded.

Bring your ticket (on your phone or printed) and a valid photo ID that matches the
name on the ticket. Some events may have additional requirements listed on the
event page or in your confirmation email.

Visit /account/login and enter the email address used when purchasing your tickets.
We'll send you a secure login link via email. Click the link to access your account
where you can view all your tickets, download them again, or check event details.
The link expires after 15 minutes for security.

Go to Account > Tickets and click on any ticket to see its QR code. The QR code
is displayed large and centered for easy scanning at the venue.

Tips for smooth entry:

• Open your ticket before you reach the check-in line
• Turn up your screen brightness
• Hold your phone steady for the scanner
• If you prefer paper, use the Print button to save a copy

Your ticket also shows a backup code you can give verbally if the QR code won't scan.

Event times are displayed in the event's local time zone. You'll see a time zone
abbreviation (e.g., "EST", "PST") next to the date on the event page so you always
know the correct local time. If you're traveling from a different time zone, be sure
to account for the difference when planning your arrival.

When an event is sold out, a Join the Waitlist form appears on the event page.
Enter your email address and optionally your name to join the queue. If tickets
become available (through cancellations, refunds, or capacity increases), you'll
receive an email notification in the order you signed up (first come, first served).

Important: You can only join the waitlist once per event. If you've already
signed up, you'll see a message letting you know.

Once you receive a waitlist notification email, you have 48 hours to purchase
tickets using the priority link in the email. After 48 hours, your priority access
expires and the next person on the waitlist will be notified.

Tip: Keep an eye on your inbox (and spam folder) so you don't miss the
notification when tickets become available.