Authentication
Frequently Asked Questions
Two-factor authentication adds an extra layer of security to your account. After entering
your password, you'll need to enter a 6-digit code from an authenticator app like Google
Authenticator or Authy. This ensures that even if someone learns your password, they
can't access your account without your phone.
Go to Account Settings > Security > Two-Factor Authentication. Click "Enable 2FA" and
scan the QR code with your authenticator app. Enter the 6-digit code to confirm setup.
Make sure to save your backup codes in a secure location.
Backup codes are one-time use codes that let you log in if you lose access to your
authenticator app. When you enable 2FA, you'll receive 10 backup codes. Store these
in a secure location. Each code can only be used once.
Use one of your backup codes to log in. If you don't have backup codes, contact
support with proof of identity and we'll help you regain access to your account.
This process may take 24-48 hours for security verification.
Accounts are locked after 5 failed login attempts to protect against unauthorized
access. You'll receive an email with an unlock link. If you didn't attempt to log in,
we recommend changing your password immediately after unlocking your account.