Fulfillment

Once your order ships, you'll receive an email with tracking information including the carrier
and tracking number. You can also view tracking by logging into your account and visiting
Order History. Click on any order to see its current shipping status and estimated delivery date.

Orders go through several statuses: Pending means payment is processing. Successful means
payment completed and the order is awaiting fulfillment. Shipped means your items are on the way.
Delivered means the carrier confirmed delivery. Cancelled means the order was cancelled before
shipping. Refunded means a refund has been processed.

First, check around your property for the package—it may have been left in a safe location.
Check with neighbors in case it was delivered to a nearby address. If you still can't find it,
contact us with your order number within 7 days of the delivery date and we'll work with the
carrier to locate your package or issue a replacement.

Carrier selection depends on the seller's shipping configuration. Most orders ship via USPS,
UPS, or FedEx based on the best rate and service for your location. If you have carrier
preferences, you may see options at checkout depending on the seller's setup.

If your package arrives damaged, take photos of the packaging and damaged items before discarding
anything. Contact us within 48 hours with your order number and photos. We'll file a claim with
the carrier and arrange for a replacement or refund. Keep all packaging until the claim is resolved.

If you order multiple items, they may ship together in one package or separately depending on
product availability and warehouse locations. You'll receive tracking for each shipment.
Combined shipments help reduce packaging and shipping costs.